Australia Shipping - Fixed Flat Rate $20.00 Freight for Any Size Order
(We do not accept International direct debit payments)
For all other countries - shipping can be arranged subject to location. Please contact us direct to arrange shipping costs and method. Contact Us Here
We accept Visa and MasterCard payment, via our online store.
All information submitted is secure. Your account will be billed in New Zealand Dollars (NZD)
The delivery method is International Air.
Delivery time will be approximately 5-12 calendar days from the date of shipment.
Orders will generally ship within 24 hours via New Zealand Post, subject to payment verification.
All other international destinations....shipping can be arranged subject to location. Please contact us direct to arrange shipping costs and method. Contact Us Here
International customers must pay applicable sales tax, duty, or customs charges (at their end if applicable). Your local government determines duty and customs charges, which varies by country.
Return policy for international orders
We have a 60 day money back guarantee. You can return any item purchased through our online store. Returns are accepted within 60 days of purchase. You will be credited for the full product value on qualifying returns. International shipping charges are not refunded.
Instructions - Pack the items to return in the original shipping carton if possible (or any type of acceptable shipping carton). You must include with the shipment, both the product and the original product packaging. Clearly identify our returns facility address as the destination on the package labelling, and be sure to include and clearly identify the original order confirmation number on the package.
Returns: Ephraim Health, 130 Newton Street, Mt Maunganui, Tauranga, New Zealand 3116
Present the package to any carrier, take the package to any post office counter or drop the package at any authorized carrier outlet to have your return shipped to the address provided. You may wish to insure your package for the full replacement value with your chosen carrier.
Once received at our returns facility we will credit your return, typically within 10 to 12 business days after the package is sent.
You will be credited for the product value of returned items.