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Terms and Conditions

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Welcome to our website.  When you browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ephraim Health’s relationship with you in relation to this website.

Terms of Trade
Prices are fixed at those showing in the current catalogue and valid until each new catalogue is published.
All orders received by 3.00pm each day are sent out the same day COURIER FREE.
Payment can be made by cheque, credit card (American Express excluded), or direct credit. We also have EFTPOS available at our outlet store.
Damaged - If a product arrives damaged in any way, it will be replaced without hesitation at no cost to the customer.
Guarantee - If you are not completely satisfied with our product, we have a 60 day, money back guarantee.

Privacy Policy
We understand that privacy is very important to our customers especially when making a purchase on-line.
We will not sell, lease or disclose any information about any customer to anyone.

Security
Credit Card transactions are processed via our secure provider Direct Payment Solutions Ltd (DPS ). We do not store Credit Card information on this website nor on our in-house computer system.

DPS have a dedicated and purpose built development and data centre, specially designed for payments processing. DPS have invested and continue to re-invest in state of the art, bank grade security and infrastructure. DPS are fully certified as Visa AIS and MasterCard SDP (PCI-DSS) compliant at processor level; using an approved QSA for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted with the 3DES protocol, with Atalla Network Security Processors.

For more information on these standards please go to www.visa-asia.com/secured or www.mastercard.com/sdp/.


The use of this website is subject to the following terms and conditions:

The content of the pages of this web site is for your general information and use only.  It is subject to change without notice.

Neither we nor any third parties provide any warranty of guarantee as to the accuracy of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.  It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites.  These links are provided for your convenience to provide further information.  They do not signify that we endorse the webside(s).  We have no responsibility for the content of the linked website(s). 

Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.